Unleash your business’ full potential with our tailored

Systems Audit for NDIS Providers

Designed exclusively for NDIS providers who need their operations to be as caring as their services. Our specialised audit helps you build a foundation that supports both growth and compliance.

No cookie-cutter work here, this is about YOUR business, YOUR processes and YOUR opportunities to scale.

Are you ready to scale your NDIS Support Coordination business sustainably without the headaches?

Whether you’re aiming to scale, streamline operations, or build a confident and sustainable team, our tailored Systems Audit is the roadmap to your success.

We help you understand exactly where your business stands, identify growth opportunities, and implement actionable solutions—giving you clarity, direction, and the tools you need to scale effortlessly.

We have experience working with NDIS businesses and understand the complexities of your industry. Our recommendations will be tailored specifically to help you streamline operations, scale effectively, and provide better support to both your team and participants.

Why Your NDIS Business Deserves a Systems Audit

Running an NDIS business is no walk in the park (unless that park is full of paperwork and to-do lists!). To deliver the best care and support, your internal systems need to be running smoother than a freshly oiled machine.

But don’t worry, that’s where we come in! Here’s why an audit with Systems Lane is a game-changer for your NDIS business:

Clarity = Confidence:

An audit gives you a clear snapshot of your current systems and processes—what’s working, what’s not, and what’s holding you back. With that clarity, you can confidently plan your next moves.

Streamlined Operations:

We’ll pinpoint where inefficiencies are causing bottlenecks or wasting time, then lay down the blueprint to fix them. Think less chaos, more flow.

Optimised Team Performance:

Your support coordinators and admin team will thank you! A systems audit uncovers gaps in training, tools, or workflow so your team can operate at their best, every day.

Compliance & Risk Management:

Staying compliant is non-negotiable in the NDIS world, and an audit ensures your processes are up to scratch with regulations and best practices, minimising risks along the way.

Seamless Growth:

Thinking of scaling? You need systems that grow with you, not against you. We’ll assess your systems’ scalability so you can expand without the growing pains.

Future-Proofing:

Whether you’re prepping for growth or just need to keep things working smoothly, our audit sets you up for long-term success. It’s like giving your business a crystal ball for all things systems & processes.

Here’s how we break it down and what we evaluate:

01

Systems

Current Systems: software, tools, & processes to determine how well they’re supporting your operations.

Integration: how efficiently your systems work together & whether manual tasks could be automated to save time & human resources.

Scalability: whether your business is equipped for growth & if systems can handle increased workload while keeping the team motivated.

Training: gaps in team members’ confidence & efficiency when using existing systems & SOPs, identifying areas for further training and support.

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02

Productivity

Time Management: how tasks are tracked & prioritized to pinpoint inefficiencies caused by missing procedures or documentation.

Bottlenecks: offering solutions to overcome them & streamline processes.

Workload Distribution: how work is distributed across the team, identifying imbalances & ensuring the right tasks are assigned to the right people.

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03

Standard Operating Procedures (SOPs)

Documentation: the presence of clear, SOPs or the need to create them where they are lacking.

Clarity & Organization: the clarity, accessibility, & frequency of SOPs updates, ensuring they’re organised & easy to follow.

Onboarding: the effectiveness of your onboarding process for new staff & whether offboarding procedures are seamless & sustainable for future growth.

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04

General Business Operations

Client Management: opportunities for improvement in client communication & relationship management through a structured approach, including onboarding & offboarding procedures.

Growth Strategy: aligning your operations with your growth strategy, ensuring a clear path for future success.

Software for general business operations: whether you’re using the right tools for daily operations & working with tailored software based on your needs.

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Your Path to Sustainable Growth Starts Here

We don’t just give you a report and send you on your way. We’re in this together. Our tailored, actionable recommendations will help you:

  • Optimise core operations by streamlining your systems to eliminate inefficiencies and save time.
  • Empower your Support Coordinators with the tools & training they need to grow into leaders.
  • See growth opportunities clearly and confidently.
  • Create scalable operational foundations with ease.


This is more than just an audit; it’s your roadmap to success. Whether you’re looking to grow, optimise, or train your team, we’re here to unlock your business’s full potential.

What’s Included in the Package?

Tailored Intake Form:

A deep dive into your business’s unique challenges and systems—no cookie-cutter solutions here!

Comprehensive Documentation:

We’ll create a tailored report that details where your business is now and outlines the next steps for scaling and efficiency.

1-Hour Consultation:

We’ll go over your report together and answer any questions you
have about implementing
the changes.

Direct Expert Access:

Get personalised support for one week post-audit to assist with implementation, ensuring you’re on the path to success.

It’s an investment in the long-term success of your business!

We’ve heard it all before—and we’re here to help you cruise over these common speed bumps.

We know what you’re thinking—“Is this really the right move for my business?” Well, buckle up because we’re about to navigate through your doubts like a GPS on turbo mode.

Spoiler: You’ll be in the fast lane before you know it!

"I don’t see how this will help my NDIS business specifically."

NDIS providers have unique operational needs, from compliance to participant management, and our audit is designed with that in mind. We have experience working with NDIS businesses and understand the complexities of your industry. Our recommendations will be tailored specifically to help you streamline operations, scale effectively, and provide better support to both your team and participants.

"I don’t have time for an audit right now."

That’s exactly why you need one! Our audit is designed to help you get time back by identifying inefficiencies and automating tasks that are draining your schedule. We work behind the scenes to gather all the info, so it’s minimal disruption to your day-to-day. Once the audit is done, you’ll have more time to focus on the things that truly matter.

"I already have systems in place. Why would I need this?"

That’s great! But are your current systems as streamlined and efficient as they could be? Are they scalable for future growth? Even well-functioning businesses have room for improvement. Our audit takes what you have and fine-tunes it for maximum productivity, ensuring you’re ready for the next level of success.

"I don’t think my business is big enough to need an audit."

No matter the size, every business can benefit from streamlined systems and a solid growth plan. In fact, getting these systems in place now will make scaling a lot easier down the road. Small businesses that operate efficiently from the get-go grow faster and with fewer growing pains.

"I’m not sure an audit will actually lead to results."

It’s completely natural to be sceptical, but the results are in the details. By streamlining your processes, eliminating bottlenecks, and making better use of your time and resources, you’ll see the difference in your day-to-day operations. Many clients report increased productivity, reduced stress, and faster growth after making just a few changes, as well as fantastic reviews from their clients!

Ready to Streamline and Scale?

Transform your NDIS Support Coordination business with our Systems Audit. Let’s uncover hidden inefficiencies, streamline your operations, and set your business up for sustainable growth from only AU$767.

Be the first to enroll!

Frequently Asked Questions

The audit itself takes about 2 weeks to complete after we receive the questionnaire and we meet the key business members, depending on the complexity of your business. Then, you’ll receive a detailed report, followed by a 1-hour consultation to review the findings. After that, you get a week of direct access to me for any follow-up questions.

Even better! We can help you lay the groundwork and you definitely need the foundations to scale. If you’re just starting or you’re running everything manually, we’ll recommend tools and systems to get your business operating smoothly and ready for growth.

Absolutely! We don’t just give you a report and send you on your way. We’re here to support you with implementing the recommendations. 

Absolutely, we’re here to help your business succeed, not stress. You can place a 50% deposit when booking your implementing the recommendations and offer ongoing retainer services if needed to implement them so you don’t have to.

Not at all! The audit is designed to be as minimally disruptive as possible. We’ll review your current systems and operations in the background while you continue focusing on your clients.

Yes, we offer retainer-based Online Business Management (OBM) services to ensure your business continues to run smoothly, and we can help implement any changes that come from the audit as well from NDIS updates.

Yes! We provide training for support coordinators, virtual assistants, and other team members to ensure they’re confident and effective in using the systems and processes we recommend, although this is hired separately from the Audit Package.

After the audit, you’ll have direct access to me via email or chat for one week. During this time, I’ll help answer any questions, guide you through implementing changes, and provide support to ensure you’re on the right track, please note, no implementation is included during this week. 

A partial refund of 50% is available if you cancel your service within 48 hours of purchase—no exceptions. But trust us, once you see your tailored plan, you’ll want to ride this all the way to the finish line!

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